Every employer understands the delicate nature of the recruitment process. Choosing the right person to fit in and fulfill their role is no walk in the park. It is for this reason that employers seek the help of employment agencies to undertake the hiring process. Employment agencies not only ...
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One Fortune 500 study shows that 98% of companies were not effectively communicating with their candidates during the hiring process. In that context, the overall candidate experience, in most recruitment processes, was greatly lacking. Most candidates never get an interview response from potential ...
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Call centers have undergone tremendous adjustments over the last few years with new technologies, operations, and hiring practices. These changes are due to the increasing digital transformation across multiple sectors and evolving consumer expectations and trends. Below is an overview of how call center hiring is changing in 2020 and ...
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We all have different management styles. Some people prefer an autocratic approach where they’re fully in charge. Others are more democratic i.e., choose to collaborate and coach. Then, some feel they stand to get more out of their teams by delegating authority.
Whichever is your preferred style, ...
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Running a call center comes with significant rewards, including good pay and fast career growth. It’s also one of the most demanding jobs.
For one, agent recruitment and retention have become a massive problem for most call centers. According to a recent study by Cornell University, call ...
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The COVID-19 pandemic is having a severe impact on call centers. Some call centers are closing their physical offices and instead banking on virtual call centers to get the job done.
The Arlington Emergency Communications Center is the latest to be evacuated, ...
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Up to 81% of the global workforce (or an estimated 3.3 billion people) have had their jobs partly or fully closed during COVID-19.
Indeed, the latest data from the International Labor Organization (ILO) shows that the pandemic could cost nearly 1.6 billion workers in the informal ...
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Up to 82% of employed Americans don’t feel that their employers recognize their efforts. In fact, only 3 in 10 workers “strongly agree” that their work in the last week was appreciated.
It’s a situation that continues to rob organizations opportunities for growth as it hampers the relationship ...
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Acquiring the right talent is currently an employer’s biggest headache, with the coronavirus pandemic set to compound the problem.
To quote a recent article from the CNBC, “the gap between open jobs and unemployed workers is nearly as wide as that between the kinds ...
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It looks increasingly so.
According to a recent study by Tech Republic, only about 25% of employees from 63% of organizations in the US had the freedom to complete some tasks remotely before the coronavirus arrived. The landscape has changed significantly since then.
During ...
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