All call centers contain employees that communicate with customers in some form, no matter what the call center is providing. A call center can have the most up to date equipment, the newest software, and be manned 24 hours a day, but all of this pales in comparison to the people you hire as staff. A call center staffing agency in Fort Lauderdale, like Pridestaff, will assist your company in finding the perfect candidates to connect with your customers and help to drive your brand. Here are some of the top skills and qualities that we look for in call center employees.

Communication

Since every call center’s success is based on their ability to communicate with the customer, this is the number one skill call center staff should possess. We screen for potential employees that are great at speaking with customers, able to listen and respond effectively and efficiently to any issues the customer may be having.

To do this, we administer customized screening tests to potential employees to check for familiarity with systems, natural script reading, vocabulary, overall tone and anything else a particular client may need.

Even-Tempered Personalities

Many times the customers of call centers are going to be unhappy and want someone to yell at while their issues are fixed at the same time. The only thing that could make this worse is to retain call center staff with short tempers themselves. PrideStaff will find great, even-tempered reps that you can count on to get through most any issue without elevation.

Attention to Detail

Here at PrideStaff in Fort Lauderdale, we believe that call center employees should be conscientious of what they are saying and how they are interacting with customers at all times. We understand that working at a call center can get repetitive. This makes it easy to lose track of where one is in a script or when handling a common issue. When things like these happen, the customer becomes frustrated and situations can get out of hand quickly.

Our call center staffing agency in Fort Lauderdale takes the time needed to review applications and find people that are more likely to have this important quality to save you time, frustration, and money.

Give PrideStaff a call now, your call center staffing agency in Fort Lauderdale is ready to help you find the perfect staff for your call center.